We fully understand that sometimes you might change your mind regarding your purchase. In all circumstances, you can return any purchase(s) within 14 days of the delivery date. The return request could be submitted through “My Account” section or alternatively you may email us on info@kiddio.ae with the Order number that you request the return for.

Regardless of your original shipping address, there are no fees associated with the return. All products must be returned unworn and unused, with all related accessories (tags, shoe laces, dust bag(s), replacement tap-heels and brand merchandise, if any), included within the original box and packaging. Please be sure to try on any shoes you’ve bought on a clean, carpeted surface to avoid scratching the sole of the shoe, which could result in damaging the item(s) and refusal of the return. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Products unused and in a satisfactory condition can be returned within 14 days of the delivery date and the original payment method will be refunded. Alternatively, if the returned item(s) have been damaged and/or worn, the return will not be accepted and a member of our Customer Service Team will be in touch with you.

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of delivery charges). Merchandise returned to kiddio.ae will be processed within ten business days (2 weeks) of receipt.

Refunds can take between 10-45 business days, depending on your registered bank.

Kiddio has the right to refuse the return of any merchandise and packaging that has been worn, used or damaged. Merchandise that has been altered or damaged will not be accepted. Return of defective items is limited to defects that are not caused by either product misuse or failure to follow care instructions.

Unfortunately, exchanges are currently unavailable. Alternatively, we suggest you return your item(s) within 14 days from the delivery date and create a new order.